2b99 Privacy Policy

1 Who We Are

2b99 ("we", "us", "our") operates the online betting and gaming platform accessible at https://2b99.io. As the operator of this platform, 2b99 acts as the data controller for all personal data collected from players and visitors in connection with your use of our services. This Privacy Policy applies to all personal data processed in connection with the 2b99 platform, including our sportsbook, live casino, slot games, promotional programmes, and customer support services.

This Privacy Policy should be read alongside the 2b99 Terms & Conditions, which also govern your use of the platform. By registering an account or using any part of the 2b99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

2b99 collects personal data that is necessary to provide you with a safe, secure, and compliant betting and gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your official identification document;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Residential address, including district, city, and postcode;
• Email address and mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Documents

• Copies of government-issued identification such as a Bangladesh National Identity Card (NID), passport, or driver's licence;
• Proof of address documents such as a utility bill, bank statement, or bKash/Nagad account statement;
• Source of funds documentation where required by our internal compliance procedures.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, dates, and payment method references;
• Mobile financial service account references (bKash, Nagad, Rocket, Upay) used for transactions — note that we store references, not full account credentials;
• Bank account details where bank transfer is used as a payment method;
• Bonus and promotional credit history.

2.4 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, login history, and access logs;
• Cookie identifiers and similar tracking data (see Section 9).

2.5 Behavioural and Gaming Data

• Betting and gaming activity including stakes placed, markets selected, games played, and outcomes;
• Platform navigation patterns and feature usage data;
• Responsible gaming tool settings, including any deposit limits, loss limits, or self-exclusion requests you have activated.

2.6 Communications Data

• Records of support communications via email or live chat;
• Complaint and dispute correspondence;
• Marketing preference settings and records of any consent given or withdrawn.

3 How We Collect Data

2b99 collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically — through cookies, server logs, and analytics tools that record your interactions with the 2b99 platform as you browse and play;
• From third parties — from identity verification providers who assist us with Know Your Customer (KYC) checks, from payment processors who confirm transaction details, and from fraud prevention services that help us identify suspicious activity;
• From public sources — where permitted by law, we may supplement your personal data with information from publicly available sources for the purposes of fraud prevention and compliance screening.

4 How We Use Your Data

2b99 uses the personal data we collect for the following purposes:

5 Legal Basis for Processing

2b99 processes your personal data on the following legal bases:

• Contractual necessity — processing that is required to fulfil our obligations to you under the 2b99 Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation — processing that is required to comply with applicable laws and regulations, including anti-money laundering obligations, Know Your Customer requirements, and responsible gaming mandates;
• Legitimate interests — processing carried out for our legitimate business interests, including fraud prevention, platform security, internal analytics, and service improvement, where those interests are not overridden by your rights and freedoms;
• Consent — processing based on your explicit consent, primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6 Third-Party Disclosure

2b99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following circumstances:

• Payment processors: We share transaction-relevant data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners as necessary to process your deposits and withdrawals;
• Identity verification providers: We share KYC documentation with authorised identity verification service providers who assist us in confirming your identity and age;
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their games on our platform;
• Fraud prevention and security services: We may share technical data and account activity information with specialist fraud prevention services to protect the integrity of our platform;
• Legal and regulatory bodies: We will disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so or where disclosure is necessary to protect the rights and safety of 2b99, our players, or the public;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 2b99 business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom 2b99 shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it only for the specified purpose.

7 International Data Transfers

The 2b99 platform serves players based in Bangladesh. Some of the third-party service providers with whom we share data — including game software providers and certain identity verification and fraud prevention services — may process data in jurisdictions outside Bangladesh. Where such transfers occur, 2b99 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections that require the recipient to handle data to a standard equivalent to that described in this Privacy Policy.

By registering an account with 2b99, you acknowledge and consent to the potential transfer of your personal data to third parties in other jurisdictions for the purposes described in this policy.

8 Data Retention

2b99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements. The following general retention guidelines apply:

• Account and KYC data: Retained for a minimum of five years from the date of account closure, or longer where required by applicable law;
• Transaction and financial records: Retained for a minimum of five years in compliance with anti-money laundering record-keeping obligations;
• Gaming and betting activity logs: Retained for a minimum of three years from the date the activity was recorded;
• Customer support communications: Retained for a minimum of two years from the date of the communication;
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

When personal data is no longer required, 2b99 will securely delete or anonymise it in accordance with our internal data destruction procedures.

9 Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the 2b99 platform when you access the site. They are used to maintain your session, remember your preferences, and collect information about how you interact with our platform. Similar technologies such as web beacons, pixel tags, and local storage objects may also be used for comparable purposes.

9.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cookies cannot be disabled without impairing platform functionality.
• Performance cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently and how long sessions last — to help us improve performance and user experience.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Analytics cookies: Used to measure platform traffic and user engagement through third-party analytics tools. Data collected by analytics cookies is aggregated and anonymised wherever possible.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories of cookie, or delete existing cookies. Please note that disabling essential cookies will prevent you from logging in or using core platform features. Instructions for managing cookies in popular browsers are available in the support documentation of your browser provider.

10 Your Rights

As a 2b99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of access: You may request a copy of the personal data that 2b99 holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. You may also update many of your account details directly through the account settings section of the platform.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data for legal and regulatory reasons even after your account is closed.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contractual obligation, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will assess the objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

11 Children's Privacy

The 2b99 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we discover that a registered account belongs to a person under the age of 21, we will immediately close that account, delete all associated personal data where legally permissible, and return any deposited funds to the payment method on file.

If you are a parent or guardian and believe that a minor in your care has registered on the 2b99 platform, please contact us immediately at [email protected] so that we can take prompt action.

12 Security

2b99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 2b99 platform;
• Encrypted storage of sensitive financial data — no financial credentials are held in plain text;
• Role-based access controls that restrict internal access to personal data to authorised personnel only;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While 2b99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device and network are reasonably secured. If you suspect that your account has been compromised, please contact us at [email protected] immediately.

13 Policy Updates

2b99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When material changes are made, we will notify registered players via the email address associated with their account or through an in-platform notification before the changes take effect. The revised Privacy Policy will be published on this page with an updated effective date at the top.

Your continued use of the 2b99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the revised policy, you must cease using the platform and contact us to close your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 2b99 handles your personal data, please contact our data protection team using the details below:

• Email: [email protected]
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Language: English

We aim to acknowledge all privacy-related enquiries within 5 business days. For formal data rights requests, please refer to the timeframes set out in Section 10 above.